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Privacy Policy & Cookies
We want to keep things as simple as possible, so that you understand how we use your data and information. If you ever have any questions or concerns about your data, please contact us on hello@urbanebikes.com
Protecting your privacy.
We will never share your details with third parties without your permission. To process orders and queries, we may be required to share this information with selected parties such as payment providers.
How We Use Your Information
| How We Use Name and Contact Details | Why We Collect It | ||
|---|---|---|---|
| Deliver orders to you | We can't fulfil an order without your delivery address! | ||
| Updates Via Email | We will keep you updated via email with the status of your order | ||
| Information Via Email | If you subscribe to our list, we may send out occasional newsletters and other informative emails. You're in control of this though, and can unsubscribe at any time. | ||
| Advertising | We may use your email address to show you adverts as your browse on third party sites. | ||
| Relationship Management | Details may be passed to Zoho CRM to help us provide a more complete customer service experience. This lets us see what emails you have been sent from us. |
| How We Use Payment Information | Why We Collect It | ||
|---|---|---|---|
| To take payment and issue refunds | We can't fulfil an order without receiving full payment | ||
| Credit Checks | While we do not use the information to perform credit checks, if you are applying for finance then our payment provider may use this information to check for finance eligibility. |
How We Collect Your Information
We collect your information when you get in touch with us or contact us. This may be via email, Facebook , telepohone etc. You will not be subscribed to our email marketing unless you explicitly requested to.
Services We Use
We use several digital marketing tools to help us reach new users and advertise to you any new products or deals we may have. These services may collect data and information about you.
To be completely transparent, you can see below all of the tools we use and services that your data may be used by.
Services We Use:
- Google (AdWords, Analytics, Tag Manager)
- Klaviyo - Email Marketing
- Facebook Pixel - For connecting with you and occasionally using their Advertising platform
- Shopify - Our eCommerce platform
- HotJar - Website feedback and usage tool
- Bing - For website tracking and advertising
- Zoho CRM - For relationship management
HotJar
"We use Hotjar in order to better understand our users 'needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users' experience (eg how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the 'about Hotjar' section of Hotjar's support site."
Cookies
We use Cookies to improve the experience for our users. These can be used in several different ways.
You can disable and manage cookies within your browser. For further information please see the ICO website here.
- Site Analytic Cookies - We measure, analyse and improve our website
- Site Functionality Cookies - These cookies help you navigate and perform tasks on the site like manage your basket
- Site Preferences - If you've chosen a certain region or language, these help save this information for a better experience
- Advertising - We use cookies to help deliver relevant adverts to you and measure their effectiveness.
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