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Online Vehicle Deliveries Continuing as Normal - Stores By Appointment Only

Service and Support

At Home Service

Fully Equipped Workshops

Collection, Repair and Delivery

After Sales Support

With all electric bikes purchased from us you will receive at home service* and support. We will either send a technician to you or arrange for your bike to be collected and brought to our workshop.

While we endeavour to keep costs as low as possible, collection & delivery and service charges will apply.

If more convenient, customers can arrange a service appointment with us and then drop their bike into one of our workshops.

We operate fully equipped workshops which provide the latest in service and support, specialising in electric bikes and electric scooters. 

*Collection & Delivery and Service charges will apply

If you require technical support, please book in a support request using our "Book a Service" Product.

Book Technical Support or Service

Servicing - Electric Mopeds and Motorcycles

Electric motorcycles and mopeds are more reliable and require less maintenance than a petrol equivalent thanks to the reduced amount of moving parts.

The main components that will need repair are brake pads, discs and tyres. This work an be carried out by most local garages or repair shops.

Work carried out by established, reputable businesses will not invalidate the warranty.

We expect more and more garages to become qualified with expertise in NIU and Super Soco parts within the next 6 months as awareness grows.

The NIU app will locate the nearest dealers to you automatically.

Warranty 

If something does go wrong with your vehicle which cannot be rectified by a local workshop, please get in touch with us.

We are able to collect the vehicle from you and attempt to fix on site, and if not will bring back to our workshop.

While we endeavour to keep costs as low as possible, delivery & collection and service charges may apply.

If you would like to arrange collection, please book.

MOT

All newly registered vehicles are supplied with a 3 year MOT. Speed pedelecs, electric mopeds and motorcycles will not need an MOT for the first 3 years. 

After this, we are able to collect and service them, or we can direct you to local specialist centres. Again, the reduction in moving parts (much like electric cars) means there will be far less than a standard petrol equivalent to check. 

Electric Bicycles (15.5mph EAPCs) do not require an MOT.


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Why Urban eBikes

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Ready to Ride

Our in-house team deliver bikes fully assembled and ready to ride, and make any final adjustments for you on site. Ride away on delivery day! For more information see our delivery page.

Service and Support

With all eBikes purchased from us you will receive at home service and support. We will either send a technician to you or arrange for your bike to be collected and brought to our workshop.

Expertise

As specialists in eBikes and Scooters, we know the market well and only sell the best, most high quality brands. Compared to a high quality bike from a trusted brand, a low quality product will cost you more in the long term.

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Urban eBikes Ltd

Phone: 0800 368 7303

Email: hello@urbanebikes.com

Registration No: 09231743

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London - Bethnal Green

507 - 513 Cambridge Heath Road

E2 9BU

0800 368 7303

Sun: Closed

Mon - Fri: 10:00am - 5:30pm
Sat: 10am - 4pm

Rye

Unit G31 Atlas Industrial Park

Rye, TN31 7TE 

0800 368 7303

Mon - Fri: 9am - 5pm
Sat & Sun: Closed

To find out more about the benefits of owning an ultra low emission vehicle, visit Go Ultra Low

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Urban Ebikes LTD is acting as a credit broker offering finance products from Omni Capital Retail Finance Limited. Urban Ebikes LTD is authorised and regulated by the Financial Conduct Authority, registration number 842444. Credit is subject to status.

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