Ready to Ride

Our bikes are delivered to your door at an agreed time window 'ready to ride' by a member of our own delivery team.

On Site Guidance

Our delivery team member will make any final saddle height / handlebar adjustments and give guidance on riding and charging your new bike.


Our UK based call centre coordinates a nationwide service & warranty support at your convenience - at your home or work.

Head Office:

Urban Ebikes Ltd,
Unit G31, Atlas Industrial Park,
Harbour Road,
TN31 7TE

  • Nationwide: 01797 360283
  • Brighton: 01273 206091
  • London: 0207 846 0177
  • Monday to Friday: 10am to 6pm
  • Saturday: 10am to 2pm