Included in the Maintenance package:

On-site - Scheduled Servicing Requirements, including Parts and Labour
On-site - Scheduled Safety Inspections and Reports
Tyre wear
All warranty repairs including parts and labour costs.
Warranty repairs will be carried out on-site where possible and if not, the vehicle will be collected, repaired, and returned.

Parts / Labour not included:

Any damage caused by the rider / owner, or third party
Punctures or Tyre damage
Call outs for non-scheduled maintenance or accident damage


General Terms:

The electric bicycles or electric mopeds subject to this agreement will be serviced and have safety inspections carried out by our own technicians or independent technicians contracted on our behalf.

If any repair over and above standard servicing is required the work will not be undertaken without the prior approval of the customer.

If any vehicle is deemed to be unsafe, the technician will advise the customer at the time of the inspection. Subject to approval by the customer the vehicle will be repaired on site if suitable or taken back to our nearest service centre for repair.

The customer will be provided with the direct contact of our technical service team to co-ordinate visits and repairs

Call outs for minor repairs such as a puncture, lights not working etc will be at a fixed rate of £55.00 plus VAT which includes an hour of labour.

For damage repair there will be a call out charge of £25.00, an estimate for repair will be completed on site and repaired if the parts are available immediately. If not then the technician will return as soon as parts are available to repair.

Maintenance reports will be sent to the customer after the completion of the visit and records will be kept by us for a period of 3 years.

On-site visits will be limited to UK mainland addresses unless otherwise agreed.