How We've Changed Our Operations

Urban eBikes has been running online delivery of vehicles, ready to ride at your doorstep for many years now. 

Only recently have we gained the privileged of retail stores for test rides, showing you around the vehicle and taking orders. Thanks to these years of experience we continue to deliver vehicles with minimal interruption. 

While we continue to run a normal service, there are some changes we have made to our processes to ensure the absolute safety of staff and customers. 

What have we changed?

Test Rides - All vehicles are cleaned before handover with our colleagues wearing PPE. 

Customer Service - All calls and emails are now handled remotely. All staff members have access to emails and phone systems as usual.

Vehicle Preparation - We have a skeleton staff on-site to prepare eBikes and Vehicles for delivery and conducting repairs. This is usually 1 technician and 1 driver at most. 

Vans - All vans are equipped with alcohol spray and wipes, with common touch points regularly disinfected each time the driver leaves or enters the vehicle. Where possible, refuelling occurs outside of populated areas or busy stations to minimise population contact. 

Vehicle Handover - All vehicles (eBikes, Mopeds etc) are cleaned with antibacterial wipes before they leave the warehouse, and on arrival at delivery. We do however, strongly recommend cleaning common touch points such as handlebars before riding, as well as using gloves and masks when accepting vehicles at delivery while maintaining 2 meters distance.

After Sales Support - Video support is now available for common technical questions after-purchase to demonstrate how to use the vehicles. This is temporarily replacing our usual at-delivery demonstrations.